PreK–12 Support
Frequently Asked Questions
By Role
Determining which Access Service your district uses is key to better understanding how you'll interact with our platforms. Our help articles display corresponding icons for quick reference on which Access Service is being discussed.
Technical Support
FAQs, articles and videos to help you troubleshoot our products.
Quicklinks to Product Support:
Join a Product Community for tips & tricks from other users like you.
System Requirements:
Order Support
Have a question about ordering a product? Reach out to our sales team for help.
Online Ordering
Our products are available for fast, convenient online purchase on this website. If you need help ordering online, check out our step-by-step guide.
- You can pay with a credit card or purchase order online.
- Use the search functionality above to locate your product by ISBN, title, author, or program and add it to your cart.
- If you know your ISBNs and want to order in bulk, you can use our popular Quick Order feature.
Traditional Ordering
- Our customer service team and sales reps are here to help you purchase products and programs.
- Option #1: request a quote for the products you'd like to buy using our 报价申请表.
- Option #2: order over the phone: our team is available to help you order during regular business hours at (800) 338-3987.
General Help
For general questions related to pricing, orders, shipping and returns.